STRICT AND ENFORCED 24 HOUR CANCELLATION POLICY!Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a Cancellation fee will apply.
- Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount.
- “NO SHOWS” will be charged 100% of the reserved service amount.
- Appointments made within the 24 hour period and need to cancel, the client then must cancel within 4 hours of appointment time or will result in a charge equal to 50% of the reserved service amount.
- Appointments made the same day of service will be held with a credit card and a charge equal to 50% of the reserved service amount will be charged for a “No Show”.
- Any multiple services, combo’s, Brazilian Blowout, Hair Extension or new Eyelash Extension appointments must be held with a credit card. Any of the above services not cancelled 24 hours in advance will be charged 100% of the reserved service amount. A credit card “HOLD” transaction maybe made on your credit card to reserve the appointment time.
As a courtesy, you will receive an email or text message to confirm your service appointments two business days prior to your appointment date. However, if we are unable to reach you please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.